Returning Your Purchase
We hope you are fully satisfied with your purchase from LCD KING. All products are checked through our quality assurance process before sale; however, occasional issues may arise with devices.
We do not offer voluntary refunds for purchases made through our platform. All sales are considered final, unless a refund, repair, replacement or exchange is required under your statutory rights or approved under the warranty terms set out below.
Where a return, repair or exchange has been approved, the item must be returned to us in the same condition as received, together with its original packaging and box where applicable. Items may not be accepted if the original box or required packaging is missing.
Please retain your proof of delivery until your return, repair, refund or exchange has been fully processed. We are unable to accept responsibility for returned items until they have been received by us.
We reserve the right to refuse returns where the item shows signs of accidental damage, misuse, water damage, third-party repair, tampering or any damage not present at the point of sale.
This policy does not affect your statutory rights.
New Phones Warranty
All brand-new phones purchased through our platform are covered by a comprehensive 2-year manufacturer’s warranty.
Any issues arising during this period will be handled in accordance with the manufacturer’s warranty terms and conditions.
Second-Hand and Refurbished Phones Warranty
Second-hand and refurbished phones are covered as follows:
- Phones under £100 are covered by a 30-day warranty.
- Phones above £100 are covered by a 1-year warranty, unless stated otherwise at the point of sale.
If a covered fault occurs during the applicable warranty period, the device will be repaired or replaced with a phone of the same value.
Repair Warranty
All repairs carried out by our authorised technicians are backed by a 6-month repair warranty.
This warranty only covers issues directly related to the repair service performed. It does not cover unrelated faults, accidental damage, water damage, misuse or damage caused after the repair has been completed.
Void of Warranty
Your warranty will be void if the device has been affected by any of the following:
- Accidental damage
- Water or liquid damage
- Misuse or neglect
- Tampering or attempted repair by another company
- Damage caused after sale or after repair
- Any fault unrelated to the original sale condition or repair service performed
Any instance of accidental damage or water damage to phones, whether through sales or repairs, will automatically void the warranty provided.
Refunds and Exchanges
Where a refund or exchange has been approved, refunds will be processed back to the original payment method only.
We aim to process approved refunds within 15 working days of receiving the returned item. If you have not received your refund or exchange update after 20 days, please contact customer service and provide your proof of return.
Online Purchases and Statutory Rights
Where your purchase is made online and statutory cancellation rights apply, those rights will be honoured in accordance with applicable UK consumer law.
Nothing in these Terms & Conditions excludes or limits your statutory rights, including your rights where goods are faulty, not as described, or not of satisfactory quality.